1Case Management
- Complete case lifecycle management from intake to closure
- Customizable case types (child welfare, foster care, family support, crisis intervention, adoption)
- Real-time case status tracking and updates
- Case assignment and workload management
- Full audit trail for all case activities
- Priority levels and deadline tracking
- Case search and advanced filtering
2Person Management
- Comprehensive person profiles with demographics
- ID number validation and verification
- Photo capture for face and ID documents
- Contact information management
- Relationship mapping between persons
- Privacy controls and access restrictions
3Document Management
- Secure document upload and storage (S3)
- Court orders, assessments, and reports
- Image compression for mobile uploads
- Document versioning and history
- Offline document queue
- POPIA-compliant document handling
4Offline Capabilities
- Full offline functionality for up to 1 hour
- Automatic sync when connection restored
- Offline case creation and editing
- Offline note taking
- File upload queueing
- Conflict resolution for concurrent edits
5Multi-Language Support
- All 11 official South African languages
- Seamless language switching
- Localized date and time formats
- Right-to-left text support where needed
- Translation management system
6Security & Compliance
- POPIA compliant data handling
- Role-based access control (Admin, Supervisor, Social Worker, Reception)
- Cognito authentication with MFA support
- Encrypted data transmission (HTTPS)
- Audit logging for all mutations
- Automatic session timeout
- Password complexity requirements
7Collaboration
- Case notes with timestamps
- Case assignments with reason tracking
- Supervisor review workflows
- Team notifications
- Activity timeline for each case
- Cross-branch visibility (configurable)
8Reporting & Analytics
- Dashboard with key metrics
- Case status distribution
- Workload by social worker
- Priority case tracking
- Custom date range filtering
- Export capabilities
- Real-time data updates
9Mobile & PWA
- Progressive Web App (installable)
- Mobile-responsive design
- Touch-optimized interface
- Camera integration for photos
- Offline-first architecture
- Works on iOS, Android, and desktop
10Government Forms (Add-on)
- South African government form integration
- Digital form filling
- Form data validation
- PDF generation for printing
- Form submission tracking
- Court-ready documentation
Ready to Get Started?
Contact us to learn more about pricing and implementation for your organization.